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Hi Andy:
Silly question... did you click join first and register a nick and a password? Hmm, it does sound like you logged on eventually.
There's info about ACARS in the FAQ's (and just a reminder to everyone, if you have problems, please check FAQ's first). Anyway, the short course is you have to type messages quickly (e.g. before the refresh timer times out) or you'll lose what you typed. If you want to ponder a while whilst you compose your thoughts, just click the timer off button before you start typing.
Hope this helps!
Ben